Bank Money Debited but No Ticket Received

Money Debited But Ticket Not Booked

IRCTC MONEY DEBITED BUT TICKET NOT BOOKED :: WHAT TO DO NEXT??

I have received comments from several users that there Payments are deducted by Bank but Train Ticket not received (Bank Money Debited but no Ticket booked) or shown on IRCTC account. All of them are stuck on this payment and think, What do I do now? Whether to book a new Ticket ? or Wait for existing booked ticket? This post is dedicated to them.

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Why Railway Online tickets booking failure Occur?

First of all, understand what the reason is behind your failed tickets. The online payment at IRCTC involves a complex system of technical and telecommunication networking integration between the customer’s Internet bandwidth, the IT systems of banks, and payment gateways and is dependent on internet connectivity across various constituents.  

Any failure or delay in this complex network may cause transaction failure before completion.

This can raise the situation of money debited from the account but ticket not booked ( Bank Money Debited but no Ticket booked ) with the following possibilities:

SNo.	Status in “My Transactions”	Cause	Action by IRCTC	Action by Bank
1	Payment Settled but Ticket Not Booked	•Passenger opted for particular berth at the time of booking and ticket not booked due to choice of Berth not available.•Other reasons such as network failures etc.	Amount is credited back on next day to the respective Bank.	Bank credits back the amount within 2-3 working days in Account through which booking was done.
2	Settlement Failed and Ticket Not Booked	•System or network failure at Banks end or at PG before remitting Ticket Amount to IRCTC .	Amount is not credited to IRCTC Account.	Amount is with Bank. Bank will refund the money after due verification.

If your tickets belong to any of the chart cases then wait for refund. I suggest you cross-check your booked ticket history before making any new train ticket bookings through IRCTC. So don’t worry whenever you get these messages.

FAQs

✅ How do I get refund on IRCTC if my ticket did’t booked but money got deducted?

User is not required to do anything. Money is automatically credited back to account. Mostly within 2 or 3 days the refund is done.

✅ Ticket did’t booked but money got deducted, but after 1 week, refund is not credited to account automatically, what should I do?

Write your refund request to eticket@irctc.co.in. Further you can directly post letter to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055. Remember to mention your transaction ID also, if you have it.

✅ Ticket status- not booked, transaction status- settled, what does it mean?

It means that ticket is not booked even when money is debited. So the debited money is refunded back to your bank Account or digital wallet.

✅ What is failed transaction?

A failed transaction is a transaction which has not been fully completed due to any reason not attributable to the customer such as failure in communication links, internet connectivity issues, time-out of sessions, etc.

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