Guide

Automatic Ticket Vending Machines ( ATVM ) Automatic Ticket Vending Machines (ATVM) was introduced by Indian Railways to reduce passengers queuing up at the Ticket counters at the Railway Stations. ATVM is "Q" less 24 hours unmanned ticketing kiosk for purchasing unreserved tickets for both suburban and non-suburban routes. It is a Smart Card - based touch screen kiosk. The passenger can purchase and recharge the Smart cards from nominated ticket counters. Details are following. New feature in ATVMs : QR code based Payment in ATVMs QR Code Based Digital Payments Facility in Southern Railway's ATVMs QR code based Payment in ATVMs : Steps Online Recharge Facility Of ATVM Smart Card Through “UTS On Mobile” Website Process flow for online recharge of ATVM Smart Card One Touch ATVM for Fast Ticketing by Indian Railway ATVM Ticket Printing Steps General Instructions Platform Tickets via ATVM MMTS Tickets via ATVM Non - MMTS Tickets via ATVM Ticket Purchasing Via ATVM Cost Five Easy Steps to get Tickets Through ATVM Automatic Ticket Vending Machines Facilitators for Ticketing Booking Role of Facilitator Eligibility of Commission Other Terms and Conditions ATVM Application Form FAQs New feature in ATVMs : QR code based Payment in ATVMs QR Code Based Digital Payments Facility in Southern Railway's ATVMs Southern Railway announced that Automatic Ticket Vending Machines (ATVM) have been installed in several stations of Southern Railway for booking journey tickets, platform tickets and renewal of season tickets. A total of 99 ATVM machines are installed and available at 6 divisions all over Southern Railway. In an effort to encourage cashless transactions and digital payments, Southern Railway has introduced QR (Quick Response) code based payment of ticket fare in Automatic Ticket Vending Machines (ATVMs). Journey and Platform tickets can be purchased using QR code facility. In addition, renewal of season tickets can also be done. Further, smart card can also be recharged using QR codes generated in ATVMs. Mode of Payment Once the journey details are entered in the ATVM, for the purpose of payment three options will be displayed as under: Railway Smart Card BHIM UPI QR Code (Pay by Paytm) BHIM UPI QR Code (Pay by Freecharge) On choosing any one of the two QR code based payment options as mentioned above, the QR code will be generated and displayed on the ATVM screen. The displayed QR code needs to be scanned through any UPI enabled app such as Gpay, Paytm and Phonepe, etc. and proceeded with for making the payment towards the cost of the ticket. A physical ticket will pop out of the ATVM machine once the payment is completed. Smart cards can also be recharged similarly by placing the card on the slot and accessing the QR code for payment. This facility, in addition to the existing smart card based payment, will facilitate quick transactions and hassle-free cashless payments through ATVMs.Any queries or complaints related to digital payment in ATVMS can be redressed through RailMadad or 139. Passengers are requested to make use of Digital QR code based payment facility in ATVMs installed at stations for hassle free cashless payments, saving time by avoiding queues at UTS counters. It may be noted that a discount of 0.5% can be availed on renewal of suburban season tickets using UPI QR Code. New Feature Added in ATVM Indian Railway announced that New feature added in ATVMs; passengers can now use any UPI enabled app for payment of Journey Ticket Platform Ticket Renewal of seasonal ticket Recharge of smart card Discount of 0.5% on renewal of suburban season tickets using UPI QR Code Passengers can purchase tickets through QR code based payments using any UPI based digital payment platform On scanning the QR code in ATVMs, Journey & Platform tickets can be purchased & Season Tickets can be renewed Recharge of Smart cards also facilitated through QR code Souther Railway announced on 11.02.2022 that in an effort to encourage cashless transactions and digital payments, Southern Railway has introduced QR (Quick Response) code based payment of ticket fare in Automatic Ticket Vending Machines (ATVMs). Journey and Platform tickets can be purchased using QR code facility. In addition, renewal of season tickets can also be done. Further, smart card can also be recharged using QR codes generated in ATVMs. This facility, in addition to the existing smart card based payment, will facilitate quick transactions and hassle-free cashless payments through ATVMs. By introduction of this new feature of QR code based payment in ATVMs, the usage of ATVM has been made more simpler and it is not compulsory for a passenger to pre-own a ATVM smart card. Now even without a ATVM smart card, tickets can be purchased by opting QR based payment. Any queries or complaints related to digital payment in ATVMS can be redressed through RailMadad or 139. Southern Railway appeals to the passengers to extensively use the QR code based payment facility in ATVMs installed at stations for purchase of Journey and Platform tickets, for renewal of season tickets and recharge of smart cards. It may be noted that a discount of 0.5% can be availed on renewal of suburban season tickets using UPI QR Code. QR code based Payment in ATVMs : Steps Once the journey details are entered in the ATVM, for the purpose of payment three options will be displayed as under: Railway Smart Card BHIM UPI QR Code (Pay by Paytm) BHIM UPI QR Code ( Pay by Freecharge) On choosing any one of the two QR code based payment option as mentioned above, the QR code will be generated and displayed on the ATVM screen. The displayed QR code needs to be scanned through any UPI enabled app such as Gpay, Paytm and Phonepe, etc. Passenger has to select any one of these options and proceeded with for making the payment towards the cost of ticket. Later, Passenger will get QR code displayed on the ATVM screen.The same has to be scanned by the passenger for making payment. A physical ticket will pop out of the ATVM machine once the payment is completed. Smart cards can also be recharged similarly by placing the card on the slot and accessing the QR code for payment. Link to Awareness Video on the above subject in Southern Railway's You tube Channel : QR Code based Payment in ATVMs : Steps https://www.youtube.com/watch?vBECIkHPnQmU Back To Top^ Online Recharge Facility Of ATVM Smart Card Through “UTS On Mobile” Website South Eastern Railway announced on 18.08.2021 that Centre for Railway Information Systems’ (CRIS) has developed facility for on line recharge of ATVM Smart Cards through UTS on Mobile Website. As a result, passengers can now recharge their ATVM Smart Cards online using all digital payment methods. The passengers will no more have to visit station counters for recharging of Smart Cards. The facility has been recently rolled out by CRIS and can be accessed through www.utsonmobile.indianrail.gov.in. This recharging facility will not only save time of the passengers but will also prevent crowding at station ticket counters during this Corona period. Process flow for online recharge of ATVM Smart Card Select the menu option "SMART CARD RECHARGE" after successful login into the portal. Feed/Enter the smart card number, which is printed on the physical card. Enter the valid recharge amount and agree to complete the recharge at ATVM within specified time period. Complete the payment using any available payment modes viz.NetBanking, Debit Card and UPI. After successful of the payment, visit any ATVM within Railway zone to complete the recharge. Railway Smart Card For more details and online ATVM smart card recharge visit below link: https://www.utsonmobile.indianrail.gov.in/ Back To Top^ ATVM Ticket Printing Steps Purchase a SMART CARD (RFID CARD - Radio Frequency identification Card) from the SMC (Smart Card Management Counter) / nominated counter at the station. The minimum value of the ✅ initial purchase is Rs.80/- out of which Rs.30/- is the security deposit. General Instructions for ATVM Use your fingers to touch screen Always touch the screen softly Always wipe your finger before touching the screen Do not use pen, pencil or any sharp edged item on the screen Do not spit, spit water or other liquid on the ATVM Do not lean on the ATVM Do not indulge in acts which may make the system malfunction Use the ATVM quickly to give others a chance. ✅ Platform Tickets via ATVM Place the Smart Card on the card reader as indicated on the ATVM Select Platform on the right side of the screen Select No of Passenger (Up to a maximum of four) and then select Print. Collect the ticket from the drop box provided in the ATVM and also collect your Smart Card. ✅ MMTS Tickets via ATVM Place the Smart Card on the card reader as indicated on the ATVM Select Zone i.e. Zone 1 or 2 on the display depending upon your destination station. Select ticketing option like Destination Station, Class of Travel (I OR II), Adult, Child etc in the next screen and then select Ticket option. After satisfying yourself about correctness of the ticket from preview screen elect Print. Collect the ticket from the drop box provided in the ATVM and also collect your Smart Card. ✅ Non - MMTS Tickets via ATVM Place the Smart Card on the card reader as indicated on the ATVM Select option Press here if your staton is not in the map on the display. Using the keypad appearing on the screen, select first three alphabets of your destination station, i.e WAR for Warangal and then select your destination station from drop down menu. If the selected destination has more than one route, select the desired route. In the next screen, select one of the three options under train type i.e. Ordinary (for passengers trains), Mail/Express and Super Fast. Select other ticketing options like Number of Tickets, Adult, Child, Route of the journey (from the drop down Menu) and then select Ticket option. After satisfying yourself about correctness of the ticket from preview screen Print. Collect the ticket from the drop box provided in the ATVM and also collect your Smart Card. Ticket Purchasing Via ATVM Cost Western Railway is announcing that the ATVMs are available at all suburban stations and one can purchase First and Second Class single, return and renew season tickets and Platform tickets for adult and child. Smart Card is used to purchase tickets through ATVM. Smart Card can be purchased at booking offices at any suburban stations and recharged as per requirements. Commuters get 3% extra value on every recharge. Smart Card Cost : ✅ Rs.70/- (Rs.50/- refundable deposit & Rs.20/- recharge value) Benefit : ✅ 3% extra value on every recharge. Types of Tickets issued : I Class & II Class, Single, Return, Platform Tickets, Renew Season Tickets for Adult & Child Minimum Recharge: ✅ Rs.20/- Maximum Recharge : ✅ Rs.9500/- Smart Card Cancellation Charges : ✅ Rs.30/- Validity: ✅ 1 year after last recharge. Five Easy Steps to get Tickets Through ATVM Place Smart cards on Sensor Choose the Language and Zone Choose Destination, route and Class Select Single/Return and No.of Child/Adult Tickets and Press Ticket Verify details and then Print Ticket Following picture shows the ATVM ticket printing process. You can take printout of your ticket on 5 Easy steps. ATVM Ticket Printing Process Back To Top^ Automatic Ticket Vending Machines (ATVM) ✅ Facilitators for Ticketing Booking Railway introduced the scheme for Facilitators to facilitate passengers in getting unreserved tickets without manual intervention. Details of Facilitator and details of facilitator scheme are following. Role of Facilitator Large number of Rail passengers are illiterate or semi-literate. They do not know how to use an ATVM. When such passengers come to ATVM to buy a ticket, the facilitator will issue them a ticket duly collecting exact fare and explain them the procedure of using and ATVM. During peak hours, the facilitators will form a queue of such passengers for orderly dispensing of tickets. Many educated passengers are already using the ATVM duly procuring the smart cards, when such passengers approach the ATVM facilitator will give them priority and allow them to generate their own ATVM tickets. Such passengers should not be insisted to come in the queue. As soon as the ticket roll is finished in the ATVM, the facilitator will inform the CBSR,BSR or Booking Clerk to insert a new roll. The facilitator should also inform the CBSR, BSR, BC in case of malfunctioning of ATVM. He would ensure that the ATVM is not damaged by miscreants while he is manning the ATVM. The facilitator will always wear prescribed uniform and identity card in a visible manner. He will not keep any furniture, chair, table etc., near the ATVM. Eligibility of Commission For tickets dispensed through ATVM, ✅ 3% of bonus amount is allowed on the smart cards. The facilitator is eligible to retain this bonus. Other than this, no other emoluments, incentive will be paid to the facilitator. Other Terms and Conditions The facilitator must keep sufficient small changes and return correct change to the passengers. He should issue both long distance and short distance tickets When he comes for duty or on completion of duty, he will sign the off and on register. He should allow smart card holders to take tickets through ATVMs. He should check the ticket roll position and informed to on duty CBSR / BSR / BC, if the existing ticket roll will be completed. He should maintain the premises of ATVM is clean and tidy. He should ensure the balance of his smart card before commencement of the shift to avoid detention while issuing tickets to the travelling public. He should invariably wear Coffee Brown trouser with cream color shirt and display an identity card and name badge. The facilitator should also facilitate issue of ticket by the user / passenger (holding smart card) from the ATVM. Adequate education to the user / passenger should be provided by the facilitator. In case subletting or proxy attendance is detected at any time, the permission should be cancelled immediately. There should be no provision of furniture on the stations premises under the scheme so as to prevent congestion. Back To Top^ One Touch ATVM for Fast Ticketing by Indian Railway ✅One-touch ticketing facility through Automatic Ticket Vending Machines (ATVMs) has been launched in 486 ATVMs over Western Railway and 92 ATVMs over Central Railway in Mumbai Suburban Railway Network, Railway announced through a press release on 20.11.2019 Salient Features The salient features and objectives of these ‘one-touch ATVMs’ are as follows: Selection of destination station can be done with one touch. One can select station within the distance slab. Issue of tickets to top 20 destination stations can be done. Platform tickets can also be issued with single touch. One screen can be used for selecting single and return journey tickets. The objective is to reduce waiting time and transaction time of passengers and to avoid standing in long queues. The passenger can get the ticket within 6 seconds. In regular ATVMs, unreserved tickets for all stations over Indian Railways for which route is defined in UTS can be bought using the smart card. However, in one-touch ATVMs, unreserved tickets can be bought only for 20 select destination stations. Earlier News Indian Railways has launched ‘one touch ATVM’ at 42 suburban stations of Central Railway to render fast ticketing to millions of commuters over Mumbai Suburban Network, Railway announced through a press release. Railway passenger can avail the service of this new machine from 24.10.2019 onwards at 42 suburban stations. This new machine will reduce the waiting time of the passengers and allow passenger to avoid standing in long queues. The new machine is loaded with the user friendly and uncomplicated procedure which will greatly ease the load on ticketing system of Mumbai Suburban Network. A total of 92 ATVMs has been installed at 42 suburban stations. The user-friendly and uncomplicated procedure will ease the load on the Mumbai suburban network's ticketing system, the official said. One Touch ATVM for Fast Ticketing by Indian Railway Main Features The salient features of one touch ATVM :- Passenger can obtain a ticket in just ✅ two steps instead of earlier six steps on a regular ATVM The passenger can get platform ticket also with single touch How does it Work ? One touch ATVM will show one screen display for selecting single/return journey tickets. The passenger can select desired station in the distance slab, just press tab “upto station” either for journey tickets or return journey tickets. Back To Top^ FAQs ✅ What is ATVM? Automatic Ticket Vending Machines (ATVM). ✅ What is the main purpose of ATVMs? Automatic Ticket Vending Machines (ATVM) help to reduce passengers queuing up at the ticket counters at Railway stations. ✅ How does ATVMs are operating? ATVMs are touch screen based ticketing kiosks operated using Smart Cards. ✅ What are all the advantages of ATVMs? No queue No problem of small changes Being transferable, it can be used by any member of the family User friendly ✅ What is one touch ATVM? The salient features of one touch ATVM is that a passenger can obtain a ticket in just two steps instead of earlier six steps on a regular ATVM. ✅ If I don't know to book ticket via ATVM, then what will I do? If you don't know to book ticket via ATVM, no issues, a Facilitator will help you for getting the ticket from the ATVM. ✅ Who is a Facilitator? Railway introduced the scheme for Facilitators to facilitate passengers in getting unreserved tickets without manual intervention Back To Top^ Sanitary Pad Vending Machine : Railway

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